Got Scoreboard, Will Grow
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Training employees makes sense, sometimes, especially when you know what to teach them. So, what do you teach them?
Macromedia, a software company in San Francisco, posts in its lobby a scoreboard with this information (Case, Open Book Management, 68):
- Service revenue vs. plan
- Revenues for every product line
- Total revenue vs. plan
- International revenue vs. plan
- Products shipped to original schedule
- Accuracy of product delivery dates
- Marketing-driven calls per month
- Departmental expenses
- Annualized revenue per employee.
So what do you train employees on? How about teaching them what each of the words above actually means and how to derive them from their own work.
Hire for specific talents like closing the sale.
Train on key attributes that will help your employees know where they - and the company - stand in terms of goals, all the time.
References
Case, John. Open Book Management. The Coming Business Revolution. HarperBusiness. 1995
Case John. The Open-Book Experience. Lessons from Over 100 Companies Who Successfully Transformed Themselves. Addison-Wesley. 1998.